megpie71
megpie71
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Back January 7th, 2011 Forward
Random thoughts about buying online

I do a certain amount of online shopping, because it's convenient for me. As someone who's living in Western Australia, and who has previously spent some time living in the Eastern States, I know perfectly well there are whole heaps of things which never make it across the Nullarbor to the west side of the country. In addition, having worked retail, I know there's not really much scope for ordering things in - if I do this, I'm likely to have to pay extra for the inconvenience to the retailer.

So I buy things I can't find in the stores here online from places in NSW and Victoria, and get them mailed to me.

I do a certain amount of online shopping because it's more comfortable for me. I don't know whether anyone's been looking these days, but a lot of bricks-and-mortar stores appear to have embraced the notion that the more auditory and visual clutter they put in the way of people looking for product, the better. I find this overloads me and leaves me feeling exhausted - I'm more likely to shop in a store which doesn't have loads of banners, or doesn't store items on shelves apparently at random than I am to stop in at some of the "big box" retailers which do. I also don't appreciate mall shopping, for much the same reason. I prefer the comparative quiet of the local shopping centre to the noise of the nearest big mall.

So I buy things in online stores, because I can find what I'm looking for without being distracted and overloaded.

I do a certain amount of online shopping because there are some things which just aren't available from Australian retailers. I'm a fan of yaoi manga, and I've also shopped overseas looking for things like obscure British historical drama series which hadn't been broadcast on Australian TV (to my knowledge) and more obscure films from one of my favourite actors. If I literally can't find it here in Australia (because for one reason or another it doesn't get shipped here) I'll look around online and see what's available.

So I buy things online because that's the only place I can find some of them.

I do a certain amount of online shopping because it's where I can get decent value for my money. If I can get something for approximately half the price from the US than the equivalent item here in Australia, I'm going to buy it from the US. The proof of the difference in prices has been around on my major retail purchase (books) for most of my life. I have books dating back to the seventies where the UK price is 1 UK pound, while the Australian price is $2 - and the difference in prices has increased over the years, to the point where Aussies are sometimes paying more than twice the price of the original product. Why does a translation into English of Ouran High Host Club cost $12 here in Australia, but only $7 in the US? Can't be the distance, because the blasted thing is translated in Singapore. Maybe it's a relic of the old marketing arrangements, or maybe it's something else. Either way, it's annoying and frustrating for me as a consumer.

So I buy things online because sometimes it's cheaper, even factoring currency conversions and the fees for same charged by my bank.

I prefer to do a certain amount of online shopping overseas because I can find what I'm looking for, buy it cheaper, and also get it shipped to me sooner than the corresponding Australian mob can be bothered to manage. Oh, and the service is better - online retailers appear to actually want to keep their customers, which is a nice change from the majority of the big box retailers here, who have the attitude of "take it or leave it" when it comes to selling things.

We're a big country here - the Australian land mass is the size of the continental United States. We're also unevenly distributed across this landmass. But our retail giants seem to have decided that the One True Way of shopping is to go to bricks and mortar stores in mega malls, and purchase from these. If we can find what we're looking for. If we can afford it. If we can spare the time, the energy and the mental fortitude to do so. Online shopping is a godsend for people with energy-management issues (such as depressives like myself, whose get-up-and-go has already got up and left) or for people with mobility issues who may indeed have actual difficulties entering bricks-and-mortar store fronts. Online shopping is a help for people with social issues (for example agoraphobia, social phobia, shyness etc) because you don't have to face people in order to get your purchases done. Online shopping is a great help for folks who are living in rural or remote areas, because it means they don't have to travel hours or even days to reach the nearest supplier of whatever-it-is they're after.

Unfortunately, some of the big retailers here in Australia are currently complaining about the way that purchases online under $1000 aren't charged GST (our goods and services tax, currently set at 10% of the price of the goods). They're complaining it's eating into their margins, and taking jobs away from Australians. Which is interesting, since they're part of the reason why the Australian manufacturing sector collapsed in a heap (can't compete with the cheaper imports from South-East Asia) or relocated offshore. It's also interesting, because at present, online purchases under $1000 make up approximately 2% of the overall Australian retail spend. Further interest comes from the evidence of massive mark-ups which occur simply because a product is being purchased in Australia by an Australian - 100% isn't unusual, higher mark-ups have been mentioned as well.

For some reason, the average Australian online shopper appears to believe the big box retailers might just be having a bit of a lend of us, and trying to protect their oligopoly market.

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Back January 7th, 2011 Forward