megpie71
megpie71
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Back March 3rd, 2010 Forward
I Love Centrelink - Part 2

More on my ongoing argument with the Australian government regarding money. I was due to be paid this week. It was a public holiday on Monday, and there's usually a bit of a quirk or two about the way payments are processed on public holidays (it's still set up for the pre-computerised days, where you actually needed staff in the building to handle the transactions). So when I couldn't see any money in my account on Monday, I didn't curse or swear. I checked my account yesterday - still no money.

Now, this is where things get interesting. Being the logical creature I am, I decided to troop off down to the local Centrelink office to find out what the heck was going on. Well, it was a busy day yesterday - day after a public holiday, plus I think the computers might have gone down for a while fairly early on, since the queues were just about out the door when we got there, and hadn't really dropped much by the time we left about an hour or so later. I found out why they hadn't paid me, though - while my Newstart had been suspended, pending the processing of my Austudy claim, the claim hadn't been processed. They booked me in for a walk-in appointment, warning me it could be up to a 2 hour wait.

It wasn't. I think I might have waited about three-quarters of an hour. So that was one good thing, anyway.

When I finally got to see the CSO (Customer Service Officer) who was dealing with my case, I discovered the reason why my claim hadn't been processed. They'd lost it.

No, really. They had lost my claim.

Now, I'd handed in this claim form in person, at the same office I was talking to about the whole issue, about three weeks previously. I had given it to one of their staff. She'd presumably put it into the internal mail, and sent it off to be processed by whoever the Austudy experts are (and wherever they are). And somewhere in all of that, the whole thing had somehow got lost.

The end result is I have to submit a whole new claim form (complete with proof of ID and enough bits and pieces of evidence to sink a small battleship) and start the whole process again. If I'm lucky, they'll backdate my payment, so I get paid for the time spent waiting for the whole shemozzle to process.

Remind me again why I wanted to go back to university. I keep forgetting.

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Current Mood: totally gobsmacked totally gobsmacked
Back March 3rd, 2010 Forward